Terms and Conditions
Guardit Lockbox Terms and Conditions of Sale
Guardit Lockbox Ltd conduct business in full compliance with the laws of New Zealand and specifically the following statutes:
- Fair Trading Act
- Commerce Act
- Sale of Goods Act
- Consumer Guarantees Act
We endeavor to display correct information at all times, however any errors pertaining to product descriptions, photos, typographical errors, pricing errors or any other type of error is unintentional and subject to correction. We reserve the right to refuse an order for any reason.
If you require further information, or think the information displayed is incorrect in any way, please contact us using the contact form for clarification.
Collection of Information
Guardit Lockbox Ltd reserve the right to request any relevant contact information. Any data including contact information (excluding financial information which is not retained or held by us) may be held for future information, response, product recall, marketing, sales or any other contact Guardit Lockbox Ltd may choose to make. Guardit Lockbox Ltd undertakes to hold your information securely and your information will never be passed to any other entity for database sales or marketing purposes. Your information may be passed to a third party support party for any freighting or repair related purposes.
Payment Information
Guardit Lockbox Ltd requires all orders to be paid before the products are delivered. Various payment options are available and are subject to change or withdrawal at any time.
Goods will not be dispatched until payment has shown and cleared through our bank account.
Freight
Freight is charged at standard rates and only the options displayed are available. Freight will not be negotiated or altered in any way after the sale is made.
Return Policies
We reserve the right to refuse returns at our discretion whilst maintaining our commitment to obligations under the terms and conditions of Consumer Guarantee’s Act. We reserve the right to charge a 20% fee for returns. Please email us to resolve any issues or concerns before attempting to return goods.
Prices & GST
All prices are displayed inclusive of GST and in NZD.
Warranty
Goods attract a 6 month warranty period. Warranty covers only defect as a result of manufacturing defect or faulty parts. We are not obliged to replace products if they can be repaired. In accordance with consumer laws, replacement product will only carry warranty for the duration of the warranty period of the original product purchased. Warranty does not cover any labour costs. Abuse or neglect of a product, or product being used outside of its intended use or application will void any warranty. We reserve the right to obtain any information in order to determine cause of failure. Failure of a product within the warranty period does not automatically constitute or guarantee warranty.
Goods are sold on a return to base basis. This means that it is the customer's responsibility to either ship the goods back to our Auckland address for inspection, or to take the goods to a Guardit Lockbox nominated service dealer. Costs will not be reimbursed. Alternatively, an approved (by us) service person may be called out to inspect the installation or goods. Call out and travel costs will not be reimbursed for initial diagnosis.
Guardit Lockbox will pay for the cost of repairs only to the product upon acceptance of a successful warranty claim, and once approval is given by us in writing. Travel costs, after hour charges, call out fees and other associated costs, or damage done to other property are not covered by us.
Please keep all invoicing details as proof of purchase.
If you have a product issue, please contact us through the “contact us” section on our website.